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RECALL NOTICE

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FAQ

Frequently Asked Questions

1. Why did I receive this Recall Notice?
You were mailed this Recall Notice because you were identified as a possible owner of the recalled HP L2035 flat panel monitor.

2. How did you identify me as a possible owner of the recalled L2035 monitor?
You were identified by Hewlett-Packard or one of their channel partners.

3. Which products are involved?
This recall is limited to L2035 monitors (Model: P9614A, P9614W, P9614X) within the following serial number range: CNP352xxxx through CNP423xxxx. The serial number consists of the letters “CNP” followed by a 3 digit number, followed by 4 characters that may be any mix of letters or numerals. Thus, if the three digit number immediately after the initial letters “CNP” is any number from 352 up to 423 inclusive, the monitor may be affected.

4. What is the problem with the L2035 Monitors?
Exposed metalwork on some of the L2035 monitors within the serial number range, CNP352xxxx through CNP423xxxx, may not be properly grounded, but instead maybe connected to hazardous voltage. Consequently, an electrical shock could occur upon contact with the stand mounting bracket (Arrowed in Figure 1a) or the monitor base (Arrowed in Figure 1b), or any conductive parts in contact with either of these.

Figure 1a: Figure 1b:
Stand Mounting Bracket of the L2035 Monitor Base of the L2035 Monitor

5. Have there been any reported injuries from the L2035 flat panel displays? How did they know that there was a problem with the L2035 flat panel displays?
No injuries have been reported. Hewlett-Packard received one report of a L2035 flat panel display that had the improper grounding issue. It was discovered by a technician during installation.

6. What should I do?
Check the serial number of the monitor using one of the two methods described in FAQ 7. You may either visit the www.L2035recall.com website or call the HP L2035 Recall Helpdesk for more information.

7. How do I determine if an L2035 monitor is affected by this recall?
Until you determine that your monitor is unaffected, do not touch exposed metal surfaces (i.e. stand mounting bracket or the base). There is a possibility for electrical shock hazard.

First Method: On Screen Display (OSD)

1. Press the Menu button (Located to the immediate left of the Power LED indicator) (Figure 2a).

2. Select “Advanced Menu” from the Main Menu (Figure 2b).

Figure 2a: Menu Button

Figure 2b: OSD Main menu.

3. Select the "Management" option on the Advanced OSD menu (Figure 2b)

4. Select the "Serial Number" option (Figure 2c).

Figure 2c: Management Menu.

Second Method:

1. UNPLUG THE POWER CORD FROM THE WALL before proceeding.

2. Check the serial number on the back of the monitor to see if it is in the affected range.

If your monitor’s serial number falls within the affected serial number range, check for a green dot sticker on the back of the monitor, near the HI-POT label (Figure 3) located next to the serial number. Be sure to UNPLUG THE POWER CORD FROM THE WALL, before checking the rear of the monitor. A green dot indicates that the monitor is not affected.

Figure 3: Location of HI-POT label and green dot sticker (if present).

If you determine that your monitor may be affected, leave it unplugged, and contact your local HP L2035 Recall Helpdesk or visit the Philips Recall website at www.L2035recall.com for further actions. A technician may be dispatched to your location for onsite testing or a replacement L2035 monitor may be provided.

We strongly recommend you keep the monitor unplugged. However, if you choose to continue to use the monitor, please review the hazard described in FAQ 4 above. If your monitor serial number is NOT in the affected serial number range, or if a green dot is present on the back of the monitor, no action is required.

8. Can I screen the monitor myself?
No. Only an authorized service or repair technician may test the monitor for this issue.

9. How long does the screening take?
The screening takes about 2 minutes per monitor, depending on the installation. Special configurations, such as rack-mounted monitors may take longer.

10. Can I use the monitor until I receive the replacement or have it screened?
We strongly recommend you keep the monitor unplugged. However, if you choose to continue to use the monitor, please review the hazard described in FAQ 4 above.

11. How do I request a replacement or screening?
You can visit the website www.L2035recall.com for more information. Requests for replacement or screening can only be done via the local HP L2035 Recall Helpdesk. The relevant telephone numbers (of the local HP L2035 Recall Helpdesk) are indicated per country on the website www.L2035recall.com.

12. How long will it take to receive the replacement monitor?
You should be contacted within 24 hours of your notification to us regarding your monitor replacement or screening. You should receive your replacement displays within 5 business days. If you have more than 5 monitors, we will make arrangements with you for either an onsite visit to screen the monitors, or monitor replacements.

13. What if I no longer have the display?
If you no longer have the L2035 flat panel display you may ignore this notice.

14. Do I have to return the old L2035 flat panel display?
Yes. You must return the current L2035 monitor upon receipt of the replacement.

15. How can I return the affected monitors?
When the replacement monitor arrives, there will be a pre-paid shipping label in the shipping container. Pack the affected monitor into the shipping container, attach the pre-paid label and return it to the HP L2035 Recall Helpdesk. There is no cost to you.

16. Can I get a refund instead of a replacement or screening?
No. The recall only provides for an onsite screening or free replacement of affected L2035 monitors.