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HP L2035 Flat Panel Monitor Recall
PHILIPS ELECTRONICS
SAFETY RECALL NOTICE
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Philips Consumer Electronics is voluntarily recalling select HP L2035 flat
panel monitors.
PROBLEM: A ground clip incorrectly installed within the inside back
plastics panel of the monitor, posing a potential for an electric shock hazard.
PRODUCT: HP L2035 Flat panel monitor: P9614A, P9614W, P9614X within
the serial number date range of CNP352xxx through CNP423xxx.
HOW TO DETERMINE IF YOUR L2035 MONITOR IS PART OF THE RECALL:
Please follow the steps below to determine if your monitor falls within the
serial number (Manufacturing) date range listed above. Check the serial number
of the unit either by using the On Screen Display (OSD) or by viewing the label
on the back of the monitor. Before using either method of serial number
identification, please read and follow the instructions below. Until
you determine that your monitor is unaffected, do not touch exposed metal
surfaces (i.e. stand mounting bracket, or the base). There is a possibility for
electrical shock hazard.
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| Serial Number Identification through the monitors “On Screen Display” (OSD) for
HP Model L2035: |
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1. Press the Menu button (Located to the immediate left of the
Power LED indicator)
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2. Select the Advance Menu option.
3. Press the Down Arrow button five (5) times and select the “Management”
option.
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| 4. Press the Down Arrow button three (3) times and
select the “Serial Number” option. |
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| 5. The Serial number will now be displayed. Please
document this serial number and check to see if it falls within the serial
number range listed above. |
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6. Press the Menu button three times to close the OSD
window. (OSD window will automatically close at the selected time chosen in the
OSD Control submenu. 1 to 60 seconds)
Serial number identification by viewing the label on the back of the monitor:
1. UNPLUG THE POWER CORD FROM THE WALL before proceeding.
2. Check the serial number on the back of the monitor to see if it is in the
affected range.
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If your monitor is within the affected serial number range, check for a Green
dot (sticker) on the back of the monitor near the HI-POT label. Be sure to unplug
the power cord from the wall, before checking the rear of the monitor.
If a Green dot is present, this will identify that the monitor is not affected
and no action is needed. If a green dot is NOT present contact the HP L2035
Recall Helpdesk at the Telephone number listed.
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Serial Number Date Range: CNP352xxxx – CNP423xxxx
The serial number consists of the letters “CNP” followed by a 3 digit number,
followed by 4 characters that may be any mix of letters or numerals. Thus, if
the three digit number immediately after the initial letters “CNP” is any
number from 352 up to 423 inclusive, the monitor may be affected.
If you determine that your monitor may be affected, leave it unplugged, and
contact your local HP L2035 Recall Helpdesk. A technician may be
dispatched to your location for onsite testing or a replacement L2035 monitor
may be provided.
We strongly recommend you keep the monitor unplugged. However, if you choose to
continue to use the monitor, please review the hazard described in the Problem
description above or in the Frequently Asked Questions (FAQ) Question 4.
If your serial number is NOT in the affected serial number range,
or if a green dot is present on the back of the monitor, no action is required.
Thailand = 1800-299800
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